Support Hub
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General questions
Who is Vitly Hub for?
Vitly Hub is for anyone who loves upgrading their home with smart, functional, and trending products. Whether you're a homeowner, renter, or just someone who appreciates good design — we've got something for you.
Where are your products shipped from?
Our products are shipped from warehouses located in the United States.
How can I contact you?
You can reach us directly through our Support Hub page. Simply fill out the form, and our support team will get back to you within 24 hours. We are available Monday to Friday from 9:00 a.m. to 6:00 p.m. Eastern Time (ET).
What is your return policy?
We accept returns within 30 days of delivery. Once we receive and inspect the item, we will process your refund within 5-7 business days.
How do I request a refund?
Please contact us directly through our Support Hub page with your order number and a brief description of the issue. Our support team will get back to you within 24 hours and guide you through the next steps to process your refund or replacement.
Shipping & delivery
How long will it take to get my order?
Most orders are delivered within 3-7 business days. Order processing time takes 1-3 business days before shipment.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track your package anytime on our Track Order page.
How much does shipping cost?
We offer free shipping on all orders over $25. Standard shipping rates apply for orders below that amount.
What if my package is lost or damaged?
Please contact us directly through our Support Hub page with your order number and a brief description of the issue. Our support team will guide you through the next steps to arrange a free replacement or a full refund.
Do you ship internationally?
Currently, we ship within the United States only to ensure the fastest delivery times.