Refund policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

How to start a return
To start a return or report an issue, you must contact us through our Contact Us page.

Once your request is received, our support team will review your case and guide you through the next steps.

This process may include requesting photos or videos of the product, a description of the issue, and any additional information needed to evaluate the request.

After reviewing your case, we will inform you whether your return has been approved and provide the most suitable solution, which may include a replacement or a refund.

Please note that returns must be approved in advance. Items sent back without prior authorization will not be accepted.

Return eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging, and accompanied by proof of purchase.

Return shipping costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the issue and provide an appropriate solution as quickly as possible.

Exchanges
The fastest way to get the item you want is to return the original product. Once the return is approved, you may place a new order for the replacement item.

Non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalised products, and personal care items.

We do not accept returns on sale items or gift cards.

European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

Refunds
Once your return is received and inspected, we will notify you about the approval status of your refund.

If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page.