Refund policy
RETURNS
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To initiate a return, please contact our Customer Support team at support@vitlyhub.com and provide your order information.
To be eligible for a return, products must be unused, unassembled, and returned in their original packaging, including all accessories, instructions, documentation, tags, and proof of purchase.
Once your request has been reviewed and approved, we will provide the corresponding return instructions.
Please note that returns must be approved in advance. Items returned without prior authorization cannot be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact our Customer Support team at support@vitlyhub.com as soon as possible and provide photographs, videos, or any other relevant evidence. We will assess your claim promptly and determine the most appropriate resolution, which may include a replacement or a refund.
RETURN PROCEDURE
To request a return, please contact our Customer Support team at support@vitlyhub.com and provide all relevant information regarding your order. Once your request has been reviewed, we will notify you of our decision within a reasonable timeframe. If your return is approved, we will provide detailed instructions on how to complete the return process. After the returned product has been received and inspected, we will notify you of the outcome. Where appropriate, the available resolution may include:
- A refund to your original payment method.
- A replacement for the same item.
EXCLUSIONS
Returns cannot be accepted in the following cases:
- Products that have been used, assembled, damaged, or handled in a way that prevents their resale.
- Products damaged due to misuse, improper installation, incorrect handling, or any other cause attributable to the customer.
- Products returned without their original packaging, accessories, instructions, documentation, tags, or proof of purchase.
- Personalized products.
- Perishable goods.
- Personal care items.
- Sale items.
- Gift cards.
EXCHANGES
Product exchanges are not available. The quickest way to receive a different item is to request an approved return for the original product and place a new order.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws. To qualify, the product must be unused, in its original packaging, and accompanied by proof of purchase.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact our Customer Support team at support@vitlyhub.com for assistance.