Frequently Asked Questions
Products
What materials are your products made from?
Each product is made using the materials specified on its individual product page. Materials can vary from piece to piece, so we recommend checking the product details before purchasing.
Are the dimensions listed accurate?
The dimensions shown on each product page are provided by our suppliers and are intended to help you choose the right piece for your space. We recommend measuring your available space before ordering.
Do your products require assembly?
Assembly requirements vary by product. If assembly is required, the relevant information is provided on the product page.
Orders
How can I place an order?
Simply add your chosen items to your cart and proceed through checkout. You'll receive an order confirmation by email once your purchase is complete.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request before the order is processed.
How can I track my order?
Once your order has shipped, you'll receive tracking information by email. You can also use our Track Your Order page for updates.
Shipping
How long will my order take to arrive?
Delivery times vary depending on the product and destination. An estimated delivery timeframe is shown during checkout and in your order information.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location.
Will my order arrive in one package?
Depending on the products in your order, items may arrive separately. If this happens, you'll receive tracking information for each shipment when available.
Returns & Exchanges
What is your return policy?
Please visit our Returns & Exchanges page for full details about eligibility, timeframes and the return process.
What if my order arrives damaged?
If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the damage. We'll review the issue and help you with the next steps.
Can I return an assembled product?
No. Products must be unused and unassembled to be eligible for a return. Please review our Returns & Exchanges policy for full details before assembling your item.
Need Help?
How can I contact Vitly Hub?
We're always happy to help. Visit our Contact Us page and send us a message. Our team will get back to you as soon as possible.
How quickly will I receive a response?
We aim to respond to customer inquiries as quickly as possible during our regular support hours.